Refund Policy

Order Refund Policy:

 

Order Delays: If an order lacks tracking information, is in transit, pending, or expired beyond 60 days from the original shipping date (45 days for U.S. orders and 110 days for Brazil), we will offer a refund or resend the product at Zendrop's expense. Exceptions apply to certain shipping methods and destinations.

 

Delivered Orders: We will not process refunds or replacements if tracking information indicates the order was delivered. In cases where the package wasn't received, a non-delivery certification from the local post office is required for refund or replacement.

 

Damaged Products: A full refund or replacement is provided for items that arrive damaged. All refund or replacement requests for damaged products will need to be validated through photo or video evidence submitted for approval prior to a refund being issued.

 

Incorrect or Missing Products: A full refund or replacement will be provided for incorrect or missing items that were shipped. All refund or replacement requests for incorrect or missing products will need to be validated through photo or video evidence submitted for approval prior to a refund being issued.

 

Order Cancellation: A full refund is available for orders canceled before processed and shipped by our warehouse. However, certain orders, such as preorder inventory orders, cannot be canceled after payment.